Customer Service
This is the core of our business which ties all of our values together. We pride ourselves on exemplary customer service. Our people are passionate, honest, reliable and motivated, to ensure all aspects of your travel is managed to the highest standard. Customer satisfaction is our highest priority and we believe key elements are essential to achieve our goal.
Prompt response to travel enquiries
Friendly, personable communication
Detailed user friendly itineraries
Presentable travel documentation including itinerary wallets
24/7 access to our dedicated travel managers, provides security and peace of mind
Making ourselves responsible for all aspects of your travel
Advising of schedule changes and a proactive response to unforeseen circumstances
Liaising with suppliers on your behalf
Comprehensive financial reporting
Checkmytrip
Those who book flights through Just Travel have access to checkmytrip, which can be viewed on the individuals PC or the app can be downloaded to any mobile including iPhone, Android & Blackberry. A few features of this include the ability to view all your Just Travel Bookings, check-in for your flight, link your flights to your outlook calender & view the weather, local time and exchange rate at your destination.
